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EAA A11y Hub

Clause 7 — ICT with video capabilities

Clause 7 applies to ICT that delivers video content — media players, streaming platforms, video-conferencing tools, digital signage with video, and similar.

What it covers

  • Captions — the product must be able to process and display captions for prerecorded and, where feasible, live video.
  • Audio description — support for an additional narration track describing key visual information for people who can't see the video.
  • Sign language — where sign-language interpretation is provided alongside video, the player must be able to display it without obscuring other essential content.
  • User controls — captions and audio description must be selectable by the user (not forced on or off), and player controls themselves (play, pause, volume, caption toggle) must be operable and perceivable.
  • Synchronisation — captions and audio description must stay in sync with the video and audio tracks.

Who this applies to

Any product where video is a delivered content type — this sits alongside Clause 9 (Web) for browser-based video players, and Clause 11 (Software) for video playback inside native apps.

Read the standard

This page is a plain-language summary, not the normative text. For the full requirement wording, see EN 301 549 V3.2.1 (2021-03) directly:

Download EN 301 549 V3.2.1 (PDF, ETSI)

V3.2.1 (WCAG 2.1 AA) is the version cited in the EU Official Journal and currently has legal effect for EAA presumption of conformity. A newer edition, V4.1.1 (WCAG 2.2 AA), has been published but is not yet cited — see what's coming in V4.1.1 for what's changing and when it's expected to take effect.